We all know that it can get hectic in veterinary clinics - both general practice and emergency. Things can start piling up and technicians and vets alike can start running around doing a million things at once without being able to slow down, let alone stop. So it can get a little bit tense when it’s shift change time, and you’re the tech that’s coming in next. Where do you start? How can you help? What needs to be done?
At Smart Flow, we can help be you be able to tell where you can jump right in to make shift change easy and super efficient.
1. The Overall Whiteboard
With Smart Flow’s whiteboard in general, you can display who is in your clinic along with various other information such as the patient’s last name, their picture, the owner’s phone number, why they’re in clinic, where they are located and what department they are in. Not only does this give you a great overview of your clinic at the time, but this also makes it really easy to be able to discern if it’s a busy day, or a ‘slow’ day. If you are in a floating position, and can go where you’re needed most, this can help identify where you should go first. (Especially if your clinic uses the department color coding system!)
2. The Timeline View
With the whiteboard on timeline view, you can also see where your clinic is behind on treatments. Smart Flow chronologically numbers missed treatments, so you can make sure that you start with the very first missed one, rather than guessing which treatment should be first. You can even see just how far behind your clinic is (or hopefully isn’t!) as the whiteboard allows you to view hourly treatments. So instead of asking who you should treat first to help get everyone caught up, you can just go ahead and do it!
3. The Task View
With the whiteboard in task view, you can see what tasks are due for which patients. Not only that, but you can see how long patients have been waiting for said tasks to be done. If you, for example, see a patient that has been waiting for an hour for SQ fluids, and a patient that has been waiting for 5 minutes for a nail trim, you should likely get the SQ fluids done first! Not only does this ensure that you know exactly how long patients (and therefore clients) have been waiting for treatments in the rooms, but it also ensures that you do everything chronologically, and no patient skips the line for no good reason. (Unless of course it’s an emergency!)
So there you have it. Whether it’s busy or the ‘q’ word, whether you have time to quickly round or not, Smart Flow can help a new arrival technician jump right into their shift without waiting to see what needs to be done. The whiteboard says it all!