Smart Flow Blog

Many define the 'Millennial Generation' as those having been born between 1981 and 1996. This generation is used to instant results, changing technology, and an attitude of working smarter, not harder. 

Some of you may remember a childhood filled with rotary dial phones, waiting for your favorite song to play on the radio so you could tape record it, researching papers using encyclopedias, and using a pager. Most Millennials, however, do not know a world without text messages, Google, Facebook or mp3 players. 

We're finding this generation taking over the population of many businesses, including the veterinary world. They have a bad rap for being lazy, but in reality, they just work differently than their Baby Boomers and Generation X. colleagues. Here's how to make the most out of this group of team members.

If you're nearing the end of your rope and are contemplating leaving veterinary medicine behind, there are some areas within the industry that are worth considering before saying goodbye completely. 

What most of you would consider a “bad” client is a person who refuses to pay for services provided or insists on lowering the cost of the medical services. And for the biggest part, no-payers really are the most frustrating type of clients vet professionals encounter. But there are also those that keep repeating “I read on the internet that…,” or “There’s no way Fluffy is overweight, are you calling my dog fat?” Here are tips on how to deal with each category of these clients.

Like almost all other aspects of modern life, technology is having a transformative impact on veterinary medicine. Practitioners now have access to a high-tech equipment and examination techniques that were practically unheard of in veterinary medicine just a few years ago. Case in point: thermal imaging.

We've heard them all before: this year I'm going to get in shape,  eat 100% healthy, or completely change as a person. New year's resolutions are of course great in theory.  Unfortunately, the reality is that within just a few weeks most people forget their proclamation, stop going to the gym altogether, buy their first takeout burger of the year, and slip right back into old habits.

It's not uncommon for vets, technicians, and hospital managers to decide to switch things up and start working in a different type of practice.  Whether it's going from general practice to emergency medicine or vice versa, there are lots of things to consider while making the switch.

Feeding our hospitalized patients can be a challenge at times. From finicky felines to feeding tubes, we've determined the top 5 difficulties of feeding in-patients!

The very first person a client will likely communicate with in your practice is the receptionist. This interaction usually sets the tone for the client's visit to your clinic, so it doesn't surprise anyone that this really is a huge "make it or break it" part of your hospital!  

Too often this crucial role is overlooked and undervalued, so we wanted to point out all of the fantastic reasons why we love veterinary receptionists (and why you should, too!).