SmartFlow Blog

In many veterinary hospitals, stress and chaos are part of a typical workday; it doesn’t have to be this way. SmartFlow is a complete workflow optimization system that refines every aspect of the hospital workflow, from patient check-in to follow-up. SmartFlow is helping veterinary hospitals countrywide realize their potential by improving communication and efficiency—and boosting revenue up to 20%. Here are five reasons your team will love SmartFlow.

Once your hospital adopts SmartFlow, your days will become less hectic and your team members happier. The customized tools maximize your communications and efficiency, and those benefits trickle down to the most important people—your clients. Pet owners may not know why things flow more smoothly, but they will appreciate a more enjoyable experience at your hospital.

Many hospitals believe they are paperless since they use digital medical records, but they still use paper forms for processes such as patient check-in, surgical consent, and anesthetic monitoring that are scanned into the digital medical record. These “paperless” clinics spend countless hours scanning forms and use precious space storing redundant paper documentation.

SmartFlow is a complete workflow optimization system that refines your hospital’s communication and efficiency. Its proprietary tools encompass your hospital’s entire workflow, from check-in to patient follow-up. A critical component of SmartFlow’s system is a whiteboard function that makes team communication a breeze.

Veterinary professionals tend to stick together; there's an unspoken bond between those who dedicate their lives to this profession.  Who else can you vent to about awesome abscesses, challenging cases, and interesting client interactions?

However, there's also another group to keep in mind.  We're talking about family members, friends from high school, friends from hobbies you may have in your (super abundant) free time. You know the ones; friends with animals that they love dearly, but when it comes to questions about their babies - they ask you first rather than going to their regular veterinarian.

In some cases that’s okay, but what happens when it’s something serious? Or what happens when they rely on solely on your advice and never go to the vet?

Here are some things we wish we could tell them:

It's not surprising that many veterinary professionals feel more comfortable around pets than people. Let's face it, we are in a customer service field and we need to take care of the human counterpart of the equation just as much as the animal part! It can be a struggle for some us, but here are some key ways to win over your veterinary clients.

Often, there are misconceptions and preconceived notions about what veterinary technicians are, what they do, and how vital they are to the veterinary practice. Here are our top ten misconceptions about vet techs: 

"It's for your own good." The sentence unconvincingly uttered by countless well-meaning parents to their children. I don't have kids, but have found myself repeating this phrase to my furry children while attempting (usually successfully) to complete a multitude of medical and grooming procedures.

I'm sure my pets wish they had been adopted by an owner who wasn't so anal retentive about vet care. Instead, they got me. Here are some reasons why my pets are less than thrilled with my career choice as a vet tech.

Heading into a professional job interview can be incredibly intimidating and nerve wracking. There are many simple keys to nailing your next interview that shouldn't come as a surprise. Remember that you are interviewing for your career, not just your next job. So, you should...

Our least favourite phrase to hear is "I'm just a vet tech".  Vet techs are crucial to the practice running smoothly and successfully, but we know sometimes the day-to-day can get a bit monotonous.  Often it can feel like there's nowhere to go in the career, and unfortunately this is a big reason people leave the field.  Here are 6 ways to help keep current and grow personally and professionally (and no, one of them is not to become a vet!).