SmartFlow Blog

We are revolutionizing the way veterinarians care about in-hospital patients.

Kat Milcke, RVT

Recent Posts

The 7 Principles of Teamwork in a Veterinary Clinic

Kat Milcke, RVT Feb 15, 2018 5:03:00 PM Topics: Teamwork


Veterinary practices rely a lot on team work. Everything in a clinic runs alot smoother, more efficiently, and quicker if everyone works together. It's key for the health of your patients, the happiness of your clients, and the well being of your staff.

Being a part of a team takes work. So, what can you do when your team is failing to communicate or cooperate? I read a great article the other day by Karyn Gavzer for dvm 360 on how to make your staff work as a team and have summarized the key points below.

Here are some ways that you can get your team back together :

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Meet the Smart Flow Gang: 5 Questions with Tina

Kat Milcke, RVT Aug 21, 2017 1:33:50 PM

Full Name: Tina Brunett
Role in the Smart Flow Team: Implementation Specialist 
Time at Smart Flow: 2 Months 

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How Being a Vet Tech Has Turned My House Into a Zoo

Kat Milcke, RVT Aug 9, 2017 11:00:00 AM

When I started my first year of technician school, I had one cat, Sylvester. He was a bit cranky with most people, but he was my cuddle buddy and man substitute and I loved him a lot. I still do, except now he has to share my love with a multitude of broken animals.

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Meet The Smart Flow Gang: 5 Questions with Kat

Kat Milcke, RVT Aug 2, 2017 2:00:00 PM

Hey all! Over the next few weeks, we're going to be introducing our team here at Smart Flow to you! We're giving you a sneak peak about who's on the other end of the meetings, the emails, the customer support and the conference and implementation crew! 

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I Hate Paper Flow Sheets

Kat Milcke, RVT Jul 27, 2017 7:30:11 PM

Flow charts. Flow sheets. Treatment sheets. They go by many different names, but you all know what I’m talking about.

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Smart Flow: Why You Need an Interactive Whiteboard

Kat Milcke, RVT Jul 20, 2017 5:43:50 PM

Whether you’re a general practice clinic, or a speciality and emergency hospital, you probably have a whiteboard in your clinic.
Maybe it displays cases that you have coming in for surgery that day, or maybe it explains who is in your clinic right now and why, or who is staying overnight. But do you ever forget to update it? Forget to put patients there?

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PMS vs EMR - Do You Really Need Both?

Kat Milcke, RVT Jul 14, 2017 7:00:00 AM

Smart Flow is often used as an addition to another program, such as Ezyvet, eVet, Avimark, RxWorks, etc, rather than as a stand alone. Have you ever wondered why you have both and what they do individually?

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Smart Flow: Say No to Yelling and Yes to Better Communication

Kat Milcke, RVT Jul 5, 2017 5:57:43 PM

Do you ever yell in your clinic? I don’t mean yell at clients, because I know that we all wish we could do that sometimes. I mean yell across the treatment area to ask a fellow tech what needs to get done next. Or yell from your pharmacy to your doctor’s office to see what dose they wanted for the Hydro for the surgery patient. Or yelling to and from reception to see if patients are ready to be billed out or letting the back know that Fluffy’s owner is on line 1. Or even yelling for clarification of what is on the flowsheet because you can’t decipher the handwriting. Chances are this happens a lot in your clinic, if not daily. Wouldn’t it be great if we could change that?

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Smart Flow: Say Goodbye to Scanning!

Kat Milcke, RVT Jun 29, 2017 10:38:22 AM

If you’re a general, first opinion clinic, how often do you send patients for overnight care to an emergency hospital? One a week? Two a week? One a day? Chances are it’s quite often. Now comes the messy part, finding and scanning all of the patient’s paperwork. Various consent forms, estimates, the patient’s flowsheet, the medical record. All things that need to be scanned. What about when a patient moves and has to change veterinary clinics? Then months or years worth of visits and surgeries and vaccination records need to be scanned and sent to the different vet. Even if you have an electronic medical record - you still need to scan all anesthetic records, all patient information that was in a paper file, all flowsheets from a patient stay in your clinic during the day. What if everything you did was electronic, right down to consent forms? Enter Smart Flow.

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3 Ways Smart Flow Helps With Shift Turnover

Kat Milcke, RVT Jun 21, 2017 10:28:43 PM

We all know that it can get hectic in veterinary clinics - both general practice and emergency. Things can start piling up and technicians and vets alike can start running around doing a million things at once without being able to slow down, let alone stop. So it can get a little bit tense when it’s shift change time, and you’re the tech that’s coming in next. Where do you start? How can you help? What needs to be done?

At Smart Flow, we can help be you be able to tell where you can jump right in to make shift change easy and super efficient.

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