Full Name: Tina Brunett
Role in the Smart Flow Team: Implementation Specialist
Time at Smart Flow: 2 Months
Full Name: Tina Brunett
Often, there are misconceptions and preconceived notions about what veterinary nurses are, what we do, and how vital we are to the veterinary practice. Here are our top ten misconceptions about veterinary technicians:
When I started my first year of technician school, I had one cat, Sylvester. He was a bit cranky with most people, but he was my cuddle buddy and man substitute and I loved him a lot. I still do, except now he has to share my love with a multitude of broken animals.
Hey all! Over the next few weeks, we're going to be introducing our team here at Smart Flow to you! We're giving you a sneak peak about who's on the other end of the meetings, the emails, the customer support and the conference and implementation crew!
Flow charts. Flow sheets. Treatment sheets. They go by many different names, but you all know what I’m talking about.
Whether you’re a general practice clinic, or a speciality and emergency hospital, you probably have a whiteboard in your clinic.
Maybe it displays cases that you have coming in for surgery that day, or maybe it explains who is in your clinic right now and why, or who is staying overnight. But do you ever forget to update it? Forget to put patients there?
Smart Flow is often used as an addition to another program, such as Ezyvet, eVet, Avimark, RxWorks, etc, rather than as a stand alone. Have you ever wondered why you have both and what they do individually?
Do you ever yell in your clinic? I don’t mean yell at clients, because I know that we all wish we could do that sometimes. I mean yell across the treatment area to ask a fellow tech what needs to get done next. Or yell from your pharmacy to your doctor’s office to see what dose they wanted for the Hydro for the surgery patient. Or yelling to and from reception to see if patients are ready to be billed out or letting the back know that Fluffy’s owner is on line 1. Or even yelling for clarification of what is on the flowsheet because you can’t decipher the handwriting. Chances are this happens a lot in your clinic, if not daily. Wouldn’t it be great if we could change that?
When you’re around veterinary professional friends, I’m sure the topic of work comes up.
My best friend works in a general/first opinion vet clinic, and when something out of the ordinary comes in she texts me about it as soon as possible. Vice versa when I pick up a shift here or there at my emergency clinic. ‘Woah, we just had the coolest abscess come in!’ or ‘We sucked 110 mls of fluid out of a 7kg dog’s chest today!’. It’s super fun to be able to talk to a friend who understands veterinary medicine and who truly gets what you do every day, because let’s be real there aren’t a ton of people who do.
If you’re a general, first opinion clinic, how often do you send patients for overnight care to an emergency hospital? One a week? Two a week? One a day? Chances are it’s quite often. Now comes the messy part, finding and scanning all of the patient’s paperwork. Various consent forms, estimates, the patient’s flowsheet, the medical record. All things that need to be scanned. What about when a patient moves and has to change veterinary clinics? Then months or years worth of visits and surgeries and vaccination records need to be scanned and sent to the different vet. Even if you have an electronic medical record - you still need to scan all anesthetic records, all patient information that was in a paper file, all flowsheets from a patient stay in your clinic during the day. What if everything you did was electronic, right down to consent forms? Enter Smart Flow.