Smart Flow Blog

We are revolutionizing the way veterinarians care about in-hospital patients.

Samantha Toy, RVT

Growing up in Southern Ontario, Canada, Sam thrived on James Herriot books and attending dog shows. After deciding that veterinary nursing was where it's at, she graduated from the University of Guelph, Ridgetown Campus and became an RVT in 2006. She spent 9 years in general practice and is now helping veterinary teams everywhere as part of the Smart Flow team.
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Recent Posts

Burnt Out? Here's How to Stay in Vet Med

Samantha Toy, RVT Feb 7, 2019 3:24:09 PM Topics: Vet Tech

If you're nearing the end of your rope and are contemplating leaving veterinary medicine behind, there are some areas within the industry that are worth considering before saying goodbye completely. 

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How to Deal with Bad Clients in the Practice

Samantha Toy, RVT Jan 22, 2019 6:33:30 PM Topics: Insider, veterinary software, Veterinary

 

What most of you would consider a “bad” client is a person who refuses to pay for services provided or insists on lowering the cost of the medical services. And for the biggest part, no-payers really are the most frustrating type of clients vet professionals encounter. But there are also those that keep repeating “I read on the internet that…,” or “There’s no way Fluffy is overweight, are you calling my dog fat?” Here are tips on how to deal with each category of these clients.

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VETERINARIAN MUST HAVES

Samantha Toy, RVT Jan 14, 2019 3:32:45 PM Topics: Veterinary, technology

Like almost all other aspects of modern life, technology is having a transformative impact on veterinary medicine. Practitioners now have access to a high-tech equipment and examination techniques that were practically unheard of in veterinary medicine just a few years ago. Case in point: thermal imaging.

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12 New Year's Resolutions Veterinary Teams Can Actually Keep

Samantha Toy, RVT Dec 22, 2018 5:31:00 PM Topics: Veterinary

We've heard them all before: this year I'm going to get in shape,  eat 100% healthy, or completely change as a person. New year's resolutions are of course great in theory.  Unfortunately, the reality is that within just a few weeks most people forget their proclamation, stop going to the gym altogether, buy their first takeout burger of the year, and slip right back into old habits.

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Bridging the Gap: Switching from GP to ER (or Vice Versa)

Samantha Toy, RVT Dec 14, 2018 4:02:12 PM Topics: Vet Tech

It's not uncommon for vets, technicians, and hospital managers to decide to switch things up and start working in a different type of practice.  Whether it's going from general practice to emergency medicine or vice versa, there are lots of things to consider while making the switch.

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5 Challenges Vet Teams Face While Feeding Hospitalized Patients

Samantha Toy, RVT Dec 7, 2018 12:27:00 PM Topics: Vet Tech

Feeding our hospitalized patients can be a challenge at times. From finicky felines to feeding tubes, we've determined the top 5 difficulties of feeding in-patients!

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Veterinary Receptionists: The True MVPs of #VetMed

Samantha Toy, RVT Nov 29, 2018 5:11:00 PM

The very first person a client will likely communicate with in your practice is the receptionist. This interaction usually sets the tone for the client's visit to your clinic, so it doesn't surprise anyone that this really is a huge "make it or break it" part of your hospital!  

Too often this crucial role is overlooked and undervalued, so we wanted to point out all of the fantastic reasons why we love veterinary receptionists (and why you should, too!).

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6 (Easy!) Ways to be a Superstar Veterinary Team Member

Samantha Toy, RVT Nov 23, 2018 3:23:00 PM

Many people think that it takes grand gestures to make their team happy and feel appreciated.  Working together year round to make everyone’s lives easier, and doing little day to day things for each other are just as important. So without further ado, here are the top six things you can do in the clinic to brighten someone’s day.

 

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5 Ways a Digital Anesthetic Sheet Can Resuscitate Your Anesthetic Protocols

Samantha Toy, RVT Nov 9, 2018 5:01:00 PM
For some veterinary professionals out there, you don't even need to hear one reason to use an electronic anesthetic sheet. You are already sold on the idea. In case you are not completely sold on technology or anything electronic, just take a minute to review the reasons why you and your staff would benefit from an electronic anesthetic sheet
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A Vet Tech's Frustrations with IV Fluids

Samantha Toy, RVT Oct 12, 2018 6:34:00 AM Topics: Vet Tech

Vet techs: we love our job, but there are always frustrations when it comes to doing it!  One of those things can be administering IV fluids.  Here are some common issues we have with this part of the job (and some solutions).

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