SmartFlow Blog

We are revolutionizing the way veterinarians care about in-hospital patients.

Samantha Toy, RVT

Growing up in Southern Ontario, Canada, Sam thrived on James Herriot books and attending dog shows. After deciding that veterinary nursing was where it's at, she graduated from the University of Guelph, Ridgetown Campus and became an RVT in 2006. She spent 9 years in general practice and is now helping veterinary teams everywhere as part of the Smart Flow team.
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Recent Posts

6 Bad Habits Veterinarians Needed to Quit Yesterday

Samantha Toy, RVT Mar 7, 2019 12:48:00 PM Topics: Veterinary

The problem with bad habits is that most of the time, you don't even realize you have them.  In the veterinary world, some bad habits are ubiquitous and have just become part of "the norm" of clinic life. 

Veterinarians set an example for the rest of the team, so it's extra important to acknowledge the bad habits that seem to accompany this role within the practice and work to rectify them, not only for the sake of the staff, but for the veterinarian themselves and for their patients' well being. 

 Are you guilty of any of the following?

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How Effective Are Your Veterinary Technicians?

Samantha Toy, RVT Feb 28, 2019 2:34:00 PM Topics: Vet Tech

 We all know that vet techs have a lot of their plate.  They juggle client education, patient care, technical skills and last minute walk-in emergencies all while anticipating the needs of the doctors.

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6 Ways to Maximize Communication in your Veterinary Practice

Samantha Toy, RVT Feb 21, 2019 2:14:00 PM Topics: Veterinary

The key to any relationship is communication. It's especially important in the veterinary practice, where lack of communication can literally cost lives. Here are some common communication issues in the veterinary practice (and ways to improve them).
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Your New Vet Med Secret Weapon: Millennials

Samantha Toy, RVT Feb 12, 2019 2:23:00 PM

Many define the 'Millennial Generation' as those having been born between 1981 and 1996. This generation is used to instant results, changing technology, and an attitude of working smarter, not harder. 

Some of you may remember a childhood filled with rotary dial phones, waiting for your favorite song to play on the radio so you could tape record it, researching papers using encyclopedias, and using a pager. Most Millennials, however, do not know a world without text messages, Google, Facebook or mp3 players. 

We're finding this generation taking over the population of many businesses, including the veterinary world. They have a bad rap for being lazy, but in reality, they just work differently than their Baby Boomers and Generation X. colleagues. Here's how to make the most out of this group of team members.

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Burnt Out? Here's How to Stay in Vet Med

Samantha Toy, RVT Feb 7, 2019 3:24:09 PM Topics: Vet Tech

If you're nearing the end of your rope and are contemplating leaving veterinary medicine behind, there are some areas within the industry that are worth considering before saying goodbye completely. 

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How to Deal with Bad Clients in the Practice

Samantha Toy, RVT Jan 22, 2019 6:33:30 PM Topics: Insider, veterinary software, Veterinary


What most of you would consider a “bad” client is a person who refuses to pay for services provided or insists on lowering the cost of the medical services. And for the biggest part, no-payers really are the most frustrating type of clients vet professionals encounter. But there are also those that keep repeating “I read on the internet that…,” or “There’s no way Fluffy is overweight, are you calling my dog fat?” Here are tips on how to deal with each category of these clients.

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Samantha Toy, RVT Jan 14, 2019 3:32:45 PM Topics: Veterinary, technology

Like almost all other aspects of modern life, technology is having a transformative impact on veterinary medicine. Practitioners now have access to a high-tech equipment and examination techniques that were practically unheard of in veterinary medicine just a few years ago. Case in point: thermal imaging.

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12 New Year's Resolutions Veterinary Teams Can Actually Keep

Samantha Toy, RVT Dec 22, 2018 5:31:00 PM Topics: Veterinary

We've heard them all before: this year I'm going to get in shape,  eat 100% healthy, or completely change as a person. New year's resolutions are of course great in theory.  Unfortunately, the reality is that within just a few weeks most people forget their proclamation, stop going to the gym altogether, buy their first takeout burger of the year, and slip right back into old habits.

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Bridging the Gap: Switching from GP to ER (or Vice Versa)

Samantha Toy, RVT Dec 14, 2018 4:02:12 PM Topics: Vet Tech

It's not uncommon for vets, technicians, and hospital managers to decide to switch things up and start working in a different type of practice.  Whether it's going from general practice to emergency medicine or vice versa, there are lots of things to consider while making the switch.

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5 Challenges Vet Teams Face While Feeding Hospitalized Patients

Samantha Toy, RVT Dec 7, 2018 12:27:00 PM Topics: Vet Tech

Feeding our hospitalized patients can be a challenge at times. From finicky felines to feeding tubes, we've determined the top 5 difficulties of feeding in-patients!

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