Smart Flow Blog

We are revolutionizing the way veterinarians care about in-hospital patients.

Implementation in University Veterinary Specialists hospital

Dr. Ivan Zak Jul 25, 2017 12:20:01 PM Topics: Teamwork

When three highly developed, uniquely designed and extensively connected products come together in once place, magic can happen. Check out the video below to see it for yourself!

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Smart Flow: Why You Need an Interactive Whiteboard

Kat Milcke, RVT Jul 20, 2017 5:43:50 PM

Whether you’re a general practice clinic, or a speciality and emergency hospital, you probably have a whiteboard in your clinic.
Maybe it displays cases that you have coming in for surgery that day, or maybe it explains who is in your clinic right now and why, or who is staying overnight. But do you ever forget to update it? Forget to put patients there?

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PMS vs EMR - Do You Really Need Both?

Kat Milcke, RVT Jul 14, 2017 7:00:00 AM

Smart Flow is often used as an addition to another program, such as Ezyvet, eVet, Avimark, RxWorks, etc, rather than as a stand alone. Have you ever wondered why you have both and what they do individually?

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Smart Flow: Say No to Yelling and Yes to Better Communication

Kat Milcke, RVT Jul 5, 2017 5:57:43 PM

Do you ever yell in your clinic? I don’t mean yell at clients, because I know that we all wish we could do that sometimes. I mean yell across the treatment area to ask a fellow tech what needs to get done next. Or yell from your pharmacy to your doctor’s office to see what dose they wanted for the Hydro for the surgery patient. Or yelling to and from reception to see if patients are ready to be billed out or letting the back know that Fluffy’s owner is on line 1. Or even yelling for clarification of what is on the flowsheet because you can’t decipher the handwriting. Chances are this happens a lot in your clinic, if not daily. Wouldn’t it be great if we could change that?

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The Five Things I Wish I Could Tell My Non Vet Tech Friends

Kat Milcke, RVT Jul 2, 2017 12:58:39 AM Topics: Insider

When you’re around veterinary professional friends, I’m sure the topic of work comes up.

My best friend works in a general/first opinion vet clinic, and when something out of the ordinary comes in she texts me about it as soon as possible. Vice versa when I pick up a shift here or there at my emergency clinic. ‘Woah, we just had the coolest abscess come in!’ or ‘We sucked 110 mls of fluid out of a 7kg dog’s chest today!’. It’s super fun to be able to talk to a friend who understands veterinary medicine and who truly gets what you do every day, because let’s be real there aren’t a ton of people who do.

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Smart Flow: Say Goodbye to Scanning!

Kat Milcke, RVT Jun 29, 2017 10:38:22 AM

If you’re a general, first opinion clinic, how often do you send patients for overnight care to an emergency hospital? One a week? Two a week? One a day? Chances are it’s quite often. Now comes the messy part, finding and scanning all of the patient’s paperwork. Various consent forms, estimates, the patient’s flowsheet, the medical record. All things that need to be scanned. What about when a patient moves and has to change veterinary clinics? Then months or years worth of visits and surgeries and vaccination records need to be scanned and sent to the different vet. Even if you have an electronic medical record - you still need to scan all anesthetic records, all patient information that was in a paper file, all flowsheets from a patient stay in your clinic during the day. What if everything you did was electronic, right down to consent forms? Enter Smart Flow.

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3 Ways Smart Flow Helps With Shift Turnover

Kat Milcke, RVT Jun 21, 2017 10:28:43 PM

We all know that it can get hectic in veterinary clinics - both general practice and emergency. Things can start piling up and technicians and vets alike can start running around doing a million things at once without being able to slow down, let alone stop. So it can get a little bit tense when it’s shift change time, and you’re the tech that’s coming in next. Where do you start? How can you help? What needs to be done?

At Smart Flow, we can help be you be able to tell where you can jump right in to make shift change easy and super efficient.

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What's New with Smart Flow?

Kat Milcke, RVT Jun 16, 2017 10:59:20 PM

We at Smart Flow have done quite an overhaul on our website this summer! You may have noticed our new look, and if not, head on over to to see it live in action!

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Summer starts with a sweet deal by Smart Flow: Surgery Day Setup for the general practices.

Kat Milcke, RVT Jun 15, 2017 1:08:13 PM

Are you a general practice and thought about getting Smart Flow to help with your surgery days, but didn’t want to pay for the whole shebang, even features that you wouldn’t use? Or have you never heard of Smart Flow, but you want to save time and increase efficiency during your surgery days?

Then look no further, Smart Flow has a cool new summer only offer, just for General Practice’s like yours. For $2,000 as the yearly subscription fee, with a one time $1,000 fee for onboarding, you can use Smart Flow’s great features, both new and original, to help increase efficiency, manage your patients, track efficiency and improve communication between the reception area, and the treatment area.

How does it work exactly? Let’s dive in.


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How To Become a Vet Tech/Nurse

Kat Milcke, RVT Jun 14, 2017 11:13:52 AM

We recently had a blog post about becoming a veterinarian,( if you missed it, see it HERE!). But what about becoming a veterinary technician? When I’m writing, I write mostly from the perspective of such, as I’m a Registered Veterinary Technician in Ottawa, Canada. And at Smart Flow, I get the great pleasure of working with lots of different veterinary professionals, be it fellow RVTS, or even veterinary nurses from across the big pond. That got me thinking - there must be regulations as to how to become a veterinary technician in different countries. 

Here’s how to become a veterinary technician/nurse in four different countries!

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