Smart Flow Blog

We are revolutionizing the way veterinarians care about in-hospital patients.

Smart Flow is the best team member you'll ever have. Promise.

Kat Milcke, RVT Mar 16, 2017 8:00:00 AM Topics: Teamwork

The core principles of teamwork are all the same, regardless of what work environment you’re in. It doesn’t matter if you work in a vet clinic, an office, or at Smart Flow, the goals and foundation of teamwork is all equal.

For teamwork to be effective and smooth you want to:

  1. Set clear goals
  2. Hold yourself and your team accountable,
  3. Be supportive
  4. Train your team
  5. Reward your team
  6. Communicate openly and productively
  7. Be approachable
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My Best Friend the Cat: Part 1

Kat Milcke, RVT Mar 4, 2017 10:00:00 AM

19 years ago..

I got my first cat. She was my first pet ever, my first kitten, my first friend that I can remember. Later, she would give birth to the best friend I ever could have asked for. My confidante, my security blanket, my snuggle buddy, the reason I went into veterinary medicine. This is how I got there. 

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Onsite Implementations

Kat Milcke, RVT Feb 27, 2017 9:00:00 AM

Part of the reason why Smart Flow is so great, is that it’s really easy to use. This means that it’s relatively simple to get it up and running in your clinic yourself, with the help of one of our amazing (and talented) onboarding specialists. These guys help you get set up with Smart Flow from A-Z, completely remotely. They help you upload your inventory, improve your work flow, show you how to set up your templates, and even help educate your staff. Our onboarding specialists are truly awesome. However, there are some situations where it’s even better to have two of Smart Flow’s staff travel to the clinic in person, to help lend a hand.

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Why we don't have phone support

Dr. Ivan Zak Feb 23, 2017 11:26:32 AM Topics: Insider

We like to think that Smart Flow is pretty cool. We would also love to say that it is perfect and nothing ever goes wrong. Of course that is not the case. Nothing is perfect, even the cool digital flowsheet and only virtual anesthetic sheet out there.

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Becoming A Veterinarian: My Journey

Dr. Alex Kent Feb 9, 2017 10:56:46 AM Topics: Teamwork

Before I begin the story of my journey to become a veterinarian there are just a few things I must first get off my chest. What I'm about to say in the rest of this first paragraph is directed specifically at those individuals who are currently considering the veterinary field as a profession. So here it goes:

  • Do not become a veterinarian if you want to make lots and lots of money.
  • Do not become a veterinarian if you don't like the idea of working long hours.
  • Do not become a veterinarian because you think you won't be interacting with people. 

Do become a veterinarian if you truly want to help animals and you don't care about the things I mention above. 

Alright… Now that I got that off my chest, we can begin!


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How many jobs do YOU have?

Kat Milcke, RVT Jan 13, 2017 4:58:27 PM Topics: Vet Tech

How many of you out there have more than just one tech job? One part time job? Two? Three?

It seems to me that veterinary technicians tend to be workaholics, always keeping busy taking care of other people’s animals, their own, their families, and still finding time to shower. Now that’s impressive. I was talking to someone the other day who said that all of her vet tech friends that she knows have at least one other part time job. If I think about it, most of the techs I know do have two jobs (at least!).

I myself had two (at one point three), up until a little while ago, and I only am taking a (hopefully brief) hiatus on specific instructions from a (human) doctor much to my dismay! :( 

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Why do New Year resolutions always fail?

Dr. Ivan Zak Jan 4, 2017 1:38:52 PM Topics: Insider

Another year, another checklist of things that did not happen since last year:

  • Lose weight
  • Quit smoking
  • Find a better job
  • Change the culture of the hospital

Sound familiar?

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Proud To Be A Vet Tech (#proudtobeavettech)

Kat Milcke, RVT Dec 29, 2016 2:45:01 PM

Do you ever have to defend your profession to relatives at Christmas? Vet techs, do you ever have to explain why you’re not a vet? Or how you’re not only a nurse, but so much more?

Vets, do you have to explain yourselves as to why you’re not a practice owner, or how what you do involves a lot more finesse than what a general doctor does? Or how you’re also a dentist as well as an emergency doctor, as well as general practice doctor?

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The best Veterinary Practice Management System – is NOT Practice Management System!

Dr. Ivan Zak Dec 21, 2016 12:32:28 PM Topics: Vet Tech

Since we started with Smart Flow, I was asked many times: "Why don't you create your own Practice Management System." And my answer is: "Because I am good at saying "NO". Seth Godin in his book "the dip" describes how most successful people in this world achieved their goal because they were "quitters" – they quit everything else, but their main focus.

We took the same approach to optimization of Efficiency and creation of a true Paperless Veterinary Practice.

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Your Dog Ate What?! Veterinary advice

Carolyn Maguire Dec 14, 2016 5:42:01 AM Topics: Veterinary

During the Christmas season we are all advising pet owners to be careful about what they feed their animals and even the best advise cannot prevent some patients from finding delicious morsels that just aren’t meant to be eaten! While we are aware of the common offenders like, chocolate toxicity, fatty meats and crackling (pancreatitis), onions and garlic (anaemia), grapes and raisins (renal failure), we also see some interesting foreign bodies that cause a problem in a gastrointestinal system. For example:

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