SmartFlow Blog

We are revolutionizing the way veterinarians care about in-hospital patients.

Dear Non Veterinary Friends, Please Stop Asking Me This...

Samantha Toy, RVT May 21, 2019 4:16:00 PM Topics: Insider


Veterinary professionals tend to stick together; there's an unspoken bond between those who dedicate their lives to this profession.  Who else can you vent to about awesome abscesses, challenging cases, and interesting client interactions?

However, there's also another group to keep in mind.  We're talking about family members, friends from high school, friends from hobbies you may have in your (super abundant) free time. You know the ones; friends with animals that they love dearly, but when it comes to questions about their babies - they ask you first rather than going to their regular veterinarian.

In some cases that’s okay, but what happens when it’s something serious? Or what happens when they rely on solely on your advice and never go to the vet?

Here are some things we wish we could tell them:

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Employing Interns - Should Your Clinic Go For It?

Smart Flow Team Jan 24, 2019 8:44:24 PM Topics: Insider, Veterinary, Teamwork


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How to Deal with Bad Clients in the Practice

Samantha Toy, RVT Jan 22, 2019 6:33:30 PM Topics: Insider, veterinary software, Veterinary


What most of you would consider a “bad” client is a person who refuses to pay for services provided or insists on lowering the cost of the medical services. And for the biggest part, no-payers really are the most frustrating type of clients vet professionals encounter. But there are also those that keep repeating “I read on the internet that…,” or “There’s no way Fluffy is overweight, are you calling my dog fat?” Here are tips on how to deal with each category of these clients.

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Why we don't have phone support

Dr. Ivan Zak Feb 23, 2017 11:26:32 AM Topics: Insider

We like to think that Smart Flow is pretty cool. We would also love to say that it is perfect and nothing ever goes wrong. Of course that is not the case. Nothing is perfect, even the cool digital flowsheet and only virtual anesthetic sheet out there.

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Why do New Year resolutions always fail?

Dr. Ivan Zak Jan 4, 2017 1:38:52 PM Topics: Insider

Another year, another checklist of things that did not happen since last year:

  • Lose weight
  • Quit smoking
  • Find a better job
  • Change the culture of the hospital

Sound familiar?

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What Helps Me Get Out of Bed on Gloomy Days

Kat Milcke, RVT Nov 27, 2016 4:40:50 PM Topics: Insider

So I live in Ottawa, and it has been snowing, or raining, or freezing, or doing something wintery for the past couple of days now, and it is cold. This just makes me want to stay at home. I just want to put on some warm and fuzzy socks, climb into bed, bury myself under a pile of cats and watch Netflix. Specifically Stranger Things, or Gilmore Girls (they're back!), Grey's Anatomy, or any sappy Rom Com I can get my hands on. I want to make a giant mug of hot chocolate with marshmallows (and Baileys?!) and never leave the comfort of my giant down blanket. 

Alas, I need to work because I'm a (supposedly) functioning adult and a contributing member to society. So I force my butt out of bed. I take a scalding shower, put on my scrubs (or my jeans, if I happen to be working from home for Smart Flow), race from my house to my car huddled in my winter jacket, and wait patiently for my car to warm up before turning up the heat full blast and pretending that I'm warm. Mind you, I know that I live in Canada and I'm supposed to enjoy and cherish winter, go play in the snow and go ice skating, but I sometimes I just can't deal. Besides, I can't ice skate for the life of me. (My balance is atrocious!) 

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The Top 7 Things Veterinary Professionals Wish Clients Knew About 'The Back'

Kat Milcke, RVT Oct 14, 2016 4:12:17 PM Topics: Insider, Veterinary, Vet Tech

"What's 'the back' and why are you taking my baby back there?"

I don’t know about you and your clinic, but in my clinic, we have exam rooms ‘in the front’ of the hospital, and then a treatment area ‘in the back’. The back is ‘off limits’ to clients and the door to the place where the magic happens, so to speak, is clearly marked with ‘Employees Only’. Does that always keep the clients out? No, but it does deter most.
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