Smart Flow Blog

We are revolutionizing the way veterinarians care about in-hospital patients.

Employing Interns - Should Your Clinic Go For It?

Smart Flow Team Jan 24, 2019 8:44:24 PM Topics: Insider, Veterinary, Teamwork


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How to Deal with Bad Clients in the Practice

Samantha Toy, RVT Jan 22, 2019 6:33:30 PM Topics: Insider, veterinary software, Veterinary


What most of you would consider a “bad” client is a person who refuses to pay for services provided or insists on lowering the cost of the medical services. And for the biggest part, no-payers really are the most frustrating type of clients vet professionals encounter. But there are also those that keep repeating “I read on the internet that…,” or “There’s no way Fluffy is overweight, are you calling my dog fat?” Here are tips on how to deal with each category of these clients.

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The Five Things I Wish I Could Tell My Non Vet Tech Friends

Kat Milcke, RVT Jul 2, 2017 12:58:39 AM Topics: Insider

When you’re around veterinary professional friends, I’m sure the topic of work comes up.

My best friend works in a general/first opinion vet clinic, and when something out of the ordinary comes in she texts me about it as soon as possible. Vice versa when I pick up a shift here or there at my emergency clinic. ‘Woah, we just had the coolest abscess come in!’ or ‘We sucked 110 mls of fluid out of a 7kg dog’s chest today!’. It’s super fun to be able to talk to a friend who understands veterinary medicine and who truly gets what you do every day, because let’s be real there aren’t a ton of people who do.

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Why we don't have phone support

Dr. Ivan Zak Feb 23, 2017 11:26:32 AM Topics: Insider

We like to think that Smart Flow is pretty cool. We would also love to say that it is perfect and nothing ever goes wrong. Of course that is not the case. Nothing is perfect, even the cool digital flowsheet and only virtual anesthetic sheet out there.

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Why do New Year resolutions always fail?

Dr. Ivan Zak Jan 4, 2017 1:38:52 PM Topics: Insider

Another year, another checklist of things that did not happen since last year:

  • Lose weight
  • Quit smoking
  • Find a better job
  • Change the culture of the hospital

Sound familiar?

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What Helps Me Get Out of Bed on Gloomy Days

Kat Milcke, RVT Nov 27, 2016 4:40:50 PM Topics: Insider

So I live in Ottawa, and it has been snowing, or raining, or freezing, or doing something wintery for the past couple of days now, and it is cold. This just makes me want to stay at home. I just want to put on some warm and fuzzy socks, climb into bed, bury myself under a pile of cats and watch Netflix. Specifically Stranger Things, or Gilmore Girls (they're back!), Grey's Anatomy, or any sappy Rom Com I can get my hands on. I want to make a giant mug of hot chocolate with marshmallows (and Baileys?!) and never leave the comfort of my giant down blanket. 

Alas, I need to work because I'm a (supposedly) functioning adult and a contributing member to society. So I force my butt out of bed. I take a scalding shower, put on my scrubs (or my jeans, if I happen to be working from home for Smart Flow), race from my house to my car huddled in my winter jacket, and wait patiently for my car to warm up before turning up the heat full blast and pretending that I'm warm. Mind you, I know that I live in Canada and I'm supposed to enjoy and cherish winter, go play in the snow and go ice skating, but I sometimes I just can't deal. Besides, I can't ice skate for the life of me. (My balance is atrocious!) 

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The Top 7 Things Veterinary Professionals Wish Clients Knew About 'The Back'

Kat Milcke, RVT Oct 14, 2016 4:12:17 PM Topics: Insider, Veterinary, Vet Tech

"What's 'the back' and why are you taking my baby back there?"

I don’t know about you and your clinic, but in my clinic, we have exam rooms ‘in the front’ of the hospital, and then a treatment area ‘in the back’. The back is ‘off limits’ to clients and the door to the place where the magic happens, so to speak, is clearly marked with ‘Employees Only’. Does that always keep the clients out? No, but it does deter most.
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