Smart Flow Blog

I was recently inspired by an article from Dr. Andy Roark about Dolley, one of his beloved former patients who passed away from cancer. It got me thinking about my past patients, and made me realize just how much we learn from them and their people.

The problem with bad habits is that most of the time, you don't even realize you have them.  In the veterinary world, some bad habits are ubiquitous and have just become part of "the norm" of clinic life. 

Veterinarians set an example for the rest of the team, so it's extra important to acknowledge the bad habits that seem to accompany this role within the practice and work to rectify them, not only for the sake of the staff, but for the veterinarian themselves and for their patients' well being. 

 Are you guilty of any of the following?

What most of you would consider a “bad” client is a person who refuses to pay for services provided or insists on lowering the cost of the medical services. And for the biggest part, no-payers really are the most frustrating type of clients vet professionals encounter. But there are also those that keep repeating “I read on the internet that…,” or “There’s no way Fluffy is overweight, are you calling my dog fat?” Here are tips on how to deal with each category of these clients.

Like almost all other aspects of modern life, technology is having a transformative impact on veterinary medicine. Practitioners now have access to a high-tech equipment and examination techniques that were practically unheard of in veterinary medicine just a few years ago. Case in point: thermal imaging.

We've heard them all before: this year I'm going to get in shape,  eat 100% healthy, or completely change as a person. New year's resolutions are of course great in theory.  Unfortunately, the reality is that within just a few weeks most people forget their proclamation, stop going to the gym altogether, buy their first takeout burger of the year, and slip right back into old habits.

When it comes to making money, a business must be efficient. This is especially true for veterinary clinics. Optimizing your workflow is essential to keeping your veterinarian's productivity high. The end result will be an increase in profits and a smooth work day. Here are 6 ways to get the most out of your veterinarian’s time.  

Many veterinary clinics sink into a rut with team members that can cause complacency, bitterness, and unnecessary drama. Many teams just need a few refreshing ideas to boost their veterinary team morale. Here are some ideas to implement immediately.