SmartFlow Blog

We are revolutionizing the way veterinarians care about in-hospital patients.

Breakthroughs In Veterinary Medicine In The Past 10 Years

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How to Deal with Bad Clients in the Practice

Samantha Toy, RVT Jan 22, 2019 6:33:30 PM Topics: Insider, veterinary software, Veterinary


What most of you would consider a “bad” client is a person who refuses to pay for services provided or insists on lowering the cost of the medical services. And for the biggest part, no-payers really are the most frustrating type of clients vet professionals encounter. But there are also those that keep repeating “I read on the internet that…,” or “There’s no way Fluffy is overweight, are you calling my dog fat?” Here are tips on how to deal with each category of these clients.

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My Veterinary Bucket list

Carolyn Maguire Aug 25, 2016 6:00:00 PM Topics: veterinary software, Veterinary

As the months turn into years in my veterinary career, I have discovered that bucket lists were not only for personal goals but for career goals as well.

The photograph of an obviously paralysed Indonesian street dog compelled me to join the Bali Street Dog Foundation and this experience ignited something within my soul which took me further than I had ever imagined.

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5 Tips to Remember When Using Morpheus (Electronic Anesthetic Sheet)

Jada Lewis, CVT Dec 24, 2015 10:00:00 AM Topics: veterinary software

We've received amazing feedback from customers using Morpheus: the Electronic Anesthetic Sheet. Being one of our newest products, we understand it can take a little time to get acquainted with it. Here are 5 quick tips to remember when using Morpheus.

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The Problem with your Plastic Veterinary Whiteboard

Jada Lewis, CVT Oct 6, 2015 1:30:00 PM Topics: veterinary software

When most practices push into the ‘paper-light’ or ‘paper-less’ world they oftentimes do not think to replace the messy, dingy veterinary whiteboard. After all, it is plastic and not paper.  There are several problems practices run into when they convert to less paper and more technology and fail to take along the whiteboard. Here are some problems you may be encountering with your Outpatient or ICU whiteboard as we speak! 

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10 Quick Tips About Smart Flow

Smart Flow Sheet Team Sep 24, 2015 2:00:00 PM Topics: veterinary software

Smart Flow is the only patient management system on the market today. It is customizable, versatile and very user friendly. If you are just starting to use Smart Flow, here are 10 quick tips to keep in mind!

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What is a Patient Management System?

Jada Lewis, CVT Sep 17, 2015 11:00:00 AM Topics: veterinary software

You are likely quite familiar with your clinic's practice management system. Whether you enjoy the software, or dread trying to make it work for you, nearly every highly functioning practice has one. But, do you have a PATIENT management system? Do you have a way to thoroughly track your patient, charges, treatments without using paper? Well, if you are not using Smart Flow, then the answer is no. Let's highlight what exactly a patient management system is, and does.

To begin with, a patient management system focuses on the patient in the hospital. Whether they are hospitalized due to a disease, or a surgical procedure, a patient management system makes sure the patient is the priority. 

Smart Flow is the first and only veterinary patient management system and this is how patients are managed:

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4 Reasons to Switch Your Veterinary Practice Management Software Now!

Jada Lewis, CVT Jul 23, 2015 3:00:00 PM Topics: veterinary software


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Are electronic veterinary medical records really a good idea?

Jada Lewis, CVT Jul 15, 2015 8:00:00 AM Topics: veterinary software

I can barely count the number of times I have physically written with pen and paper in the last week or two. There is simply becoming no need to take notes when you own a phone or tablet with hundreds of note taking apps, tracking apps and any other type of app that prevents the use of pen and paper. Many computer geeks out there already see the potential with targeting the veterinary industry in regard to apps and software that take a pen and paper out of the medical record equation.

But is that what we want? Are electronic medical records really the way to go?

The cons:

You will need internet access, a trustworthy device with a fully charged battery or an outlet. Well, that doesn’t sound too negative, huh?
It is true, coming up with a negative position on using electronic veterinary medical records is a little difficult.
Oh wait, I have might make you lazy. Now that I got you laughing out loud, do you see any other way that electronic veterinary medical records would not be worthwhile?

The Pros:

  • It will save time, and that has got to be your most precious asset next to your education and expertise.
  • You will save trees, if that is something on your agenda.
  • Your files will never be lost, and your staff will actually be able to read your notes. That has to be a win-win for the team.
  • Many systems also include automated reminders, laboratory integrations, and billing features which has to be a score for the pocket book. There are even some that have a nifty integration with electronic whiteboards and flow sheets.

    Electronic veterinary medical records are truly a no brainer. Typically people who have a hard time switching over are just a little fearful of technology in general. It is ok to admit if you fall into this category, but the longer you wait, the more money you are wasting on your personal comfort.
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Veterinary Work-Life Balance: Can you stop hovering please?

Jada Lewis, CVT Mar 25, 2015 4:28:00 PM Topics: veterinary software

In the veterinary world the idea of work-life balance is sort of a mythical creature that we all talk about, but never see. 

It may even have a cute name like tropical vacation or volleyball league. Vets and techs have an extremely difficult time trying to balance work schedules with a life we are supposed to have outside of work. Most clinics I have worked for only ever gave me a start time. I didn’t go home until the work was finished, which made for a very complicated after work life. 

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