The very first person a client will likely communicate with in your practice is the receptionist. This interaction usually sets the tone for the client's visit to your clinic, so it doesn't surprise anyone that this really is a huge "make it or break it" part of your hospital!
Too often this crucial role is overlooked and undervalued, so we wanted to point out all of the fantastic reasons why we love veterinary receptionists (and why you should, too!).
Receptionists are prepared to handle schedule changes, pricing questions, record transfers, prescription refill requests and more. They know which forms to use and where the charts are hiding. They remember the clients' names, preferences, and above all, idiosyncrasies. That's talent!
They’re good with people
It is a veterinary receptionist's inherent ability to engage clients, whether on the phone or in person that makes the real difference for people. They’ve got the small talk down to a science and they make each client and their pet feel special and unique. When they get to exam time, the client usually feels comfortable and ready for the appointment.
They manage the phone
Hopefully the whole team is ready to pick up the line when it's ringing off the hook, but having the receptionist take charge of the phone lines is amazing. Receptionists deal with the price shoppers, the confused, and the ... questionable. They are the first line of defense and that is awesome!
They handle the cash
The last thing the medical staff wants to worry about is the money. We greatly appreciate their enthusiasm to handle the monetary transactions. Swiping cards and maintaining the cash drawer is important.
To all the veterinary receptionists out there, thank you! Veterinary practices everywhere absolutely could not function without your skill, compassion, and enthusiasm!